ITIL Practitioner - Agree and Define

The ITIL Practitioner - Agree and Define (IPAD) path will interest everybody who is looking for information on Service Level Management (SLA) and Financial Management.

ITIL Practitioner - Agree and Define

Support and Restore concentrate on the following aspects:
- organizing and managing Service Level Management
- organizing and managing Financial Management
- optimizing and improving SLA
- writing, negotiating and executing Service Level Agreements
- developig process interfaces
- building long lasting customer relationships
- increasing quality of service (QoS) and applying fiscal practices
- calculating cost of IT Services
- developing IT Accounting and Charging System
- creatig realistic IT and Customer Budgets

Same as in Support and Resotore Foundation Certification in IT Service Management is a prerequisite for every ITIL Practitioner exam. Of course practical experience in support and restore environment is highly desired.

source: ITIL Sources
published: 2008-07-01 11:10:43

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